Last updated: November 6, 2026
Drivesure Insurance Services Canada Ltd. (“DriveSure,” “we,” “us” or “our”) respects your privacy. This policy explains how we collect, use and disclose personal information through www.drivesure.ca, a website serving customers in Canada.
This policy covers our public website, broker locator, claim submission form and related enquiries. It does not cover the separate broker portal or all information handling associated with insurance applications, policy administration or claims processing outside this website. Additional privacy notices may apply to those activities.
1. Information we collect
Contact information and enquiries. When you contact us, we receive the information you provide, such as your name, email address, telephone number and enquiry details.
Claim submissions. Our online claim form collects:
- Name;
- Email address;
- Telephone number;
- Policy number;
- A description of the loss event; and
- A signed Proof of Loss and required supporting documents.
Loss descriptions and supporting documents may contain personal information about you or other individuals, including sensitive information depending on the circumstances. Please provide only information relevant to your claim and the documents requested. Where you provide information about someone else, ensure you have the authority or consent required to do so.
Technical information. Our website and its service providers may process your IP address, browser and device information, requested pages, access times, and performance or error information.
Location information. Our broker locator uses the location you enter to find nearby brokers. If you grant location permission through your browser, it may also use your device’s location. You can refuse or revoke that permission through your browser settings and enter a location manually instead.
2. How we use information
We use information collected through the website to:
- Receive and identify claims relating to existing policies;
- Review submitted information, request additional documents and communicate about claims;
- Direct claims and enquiries to the appropriate people;
- Help visitors locate a broker;
- Deliver website features and diagnose technical problems;
- Maintain website security and investigate suspected misuse or fraud; and
- Meet applicable legal requirements and establish, exercise or defend legal claims.
Where consent is required, we seek a form of consent appropriate to the information and circumstances. This policy does not replace any separate consent required for a particular collection, use or disclosure.
3. Cookies and external services
Cookies are small files stored by your browser. Our website and embedded services may also use local storage, session storage or similar technologies. Their use depends on the service, its configuration and your browser settings.
Our website includes these external services:
Google Maps. Our broker locator uses Google Maps. Loading or interacting with the map sends requests to Google, which may receive your IP address, browser information and location or search information used by the map.
Google Fonts. Some website fonts are loaded from Google’s servers. Loading these fonts sends technical information, including your IP address, to Google.
Adobe Fonts. Some website fonts are loaded from Adobe’s servers. Loading these fonts sends technical information, including your IP address, to Adobe.
cdnjs (Cloudflare). Some website scripts and styles are loaded from cdnjs, a public library service operated by Cloudflare. Loading them sends technical information, including your IP address, to Cloudflare.
These providers process information according to their applicable terms and privacy notices:
You can manage cookies, browser storage and location permissions through your browser settings. Restricting them may affect website features. Blocking cookies does not necessarily prevent all information from being transmitted to external providers.
If you prefer not to use the broker map, contact us by telephone or email for assistance.
4. When information is disclosed
We may disclose relevant information to:
- Authorized personnel and service providers supporting website hosting, communications, technical operations and security;
- Brokers, insurers, claims administrators, adjusters or professional advisers, as needed to receive, assess or handle your claim or enquiry; and
- Courts, regulators, law enforcement or other parties where disclosure is required or permitted by applicable law.
External services embedded in the website may receive information directly from your browser, as described above.
If we are involved in a proposed or completed merger, acquisition, financing, reorganization or sale of business assets, relevant personal information may be disclosed or transferred where permitted by law, subject to applicable confidentiality, use and notification requirements.
Other disclosures will be made with consent where required by law.
5. Processing outside your province or Canada
Service providers may process or store information outside your province or outside Canada. Information in another jurisdiction may be subject to its laws, including lawful access by courts and government authorities.
Contact us if you have questions about service providers or cross-border processing relevant to your personal information.
6. Retention and security
Retention periods depend on the information and why it was collected. Relevant considerations include the time needed to respond to an enquiry, assess or administer a claim, maintain necessary records, investigate security issues, resolve disputes and meet legal or regulatory requirements.
Submitting a claim through this website may result in the information becoming part of an insurance claim record and being retained for those purposes beyond the initial website submission.
We use reasonable safeguards appropriate to the sensitivity of the information to protect it against unauthorized access, use, disclosure, alteration or loss. No internet transmission or electronic storage system can be guaranteed completely secure.
7. Your privacy choices and requests
Subject to applicable law, you may request access to personal information under our control, ask for corrections, or raise questions about its collection, use, disclosure or retention.
You may also contact us about withdrawing consent. Legal or contractual restrictions may apply, and withdrawal may affect our ability to assess a claim or provide a requested service. We will explain relevant consequences or limitations.
We may verify your identity before responding to a request. We will respond within the period required by applicable law and explain any applicable exceptions or permitted extensions.
8. Children’s privacy
Our public website is intended for people seeking information about insurance, locating brokers or submitting claims. It is not directed at children.
Claim documents may nevertheless contain information about a minor where relevant to the claim. Such information should be provided by a parent, guardian or another person with appropriate authority. Contact us if you believe a child has submitted personal information inappropriately.
9. External websites
Our website contains links to broker websites and other external services. Their information practices are governed by their own privacy notices. Please review those notices when visiting an external website.
10. Changes to this policy
We may update this policy when our practices, website features or legal requirements change. We will publish the revised policy here and update the date above. Where required, we will provide additional notice or obtain consent for changes in how personal information is handled.
11. Contact and complaints
For privacy questions, requests or complaints, contact:
Drivesure Insurance Services Canada Ltd.
Attention: Privacy enquiries
604-7300 Edmonds St
Burnaby, British Columbia, Canada
Email: support@drivesure.ca
Telephone: 1-888-480-6641
Please include “Privacy enquiry” in your email subject line. Avoid including sensitive claim documents in an initial privacy enquiry unless requested.
You may also contact the privacy regulator responsible for your concern, which may include:
- Office of the Privacy Commissioner of Canada
- Office of the Information and Privacy Commissioner for British Columbia
- Office of the Information and Privacy Commissioner of Alberta
- Commission d’accès à l’information du Québec
The appropriate regulator depends on the organization, activity and applicable law.